No guest waits until morning.

Lolla is an AI front desk for independent hotels, inns and B&Bs, hostels and vacation rentals. It reads every guest message, drafts a reply from your own information in the guest's language, and sends it once you approve, or on its own for routine questions if you turn on autopilot.

Booking.com and Expedia booking messages that reach your Beds24 account, Airbnb messages for listings connected through the Beds24 API, chats from the Lolla widget on your website, Instagram, Facebook and Telegram direct messages, TikTok direct messages for Business accounts, WhatsApp, and email: connect a Gmail or Yahoo mailbox and Lolla reads new guest emails, drafts the replies for your approval or autopilot, and sends them from that mailbox. Email replies can also go out from your own domain instead. They all land in one inbox, and each reply goes back on the channel the guest used. Agoda bookings sync through Beds24 too, but Beds24 does not pass Agoda guest messages, so Lolla does not answer them.

Not yet. Lolla does not send or receive SMS today, and it does not answer phone calls. Guests can reach it on your booking channels, your website chat, Instagram, Facebook, Telegram, TikTok and WhatsApp.

By default, yes. Autopilot is off for every new account, so each reply waits in your approvals list. The owner can turn autopilot on, and then routine replies send themselves. WhatsApp has its own auto-reply switch: WhatsApp replies send on their own only when that switch is on too.

Refunds, complaints, cancellations and booking changes are held for a person, even on autopilot, and so is any reply Lolla is not sure about.

It does not guess. It marks the reply as needing a person and brings it to you with a draft to edit. For room and date questions it checks live availability in Beds24 first.

In the approvals list of your Lolla dashboard, on a computer or in your phone browser. One tap sends a draft, or edit it first.

Yes. Each reply is written in the language the guest wrote in, so a question in Arabic gets an answer in Arabic and a question in Spanish gets one in Spanish.

From the information you give Lolla: rooms, rates, house rules, check-in steps, cancellation policy and local tips, plus the guest's booking and the conversation so far.

Lolla connects to Beds24 today, for reservations, availability and booking messages. Other PMS and channel manager connections are not available yet. Website chat, Instagram, Facebook and WhatsApp work without a PMS.

Three monthly plans in US dollars: Starter $39 (800 AI conversations a month), Pro $99 (5,000 AI conversations a month) and Scale $199 (unlimited conversations a month). Higher plans add payment links, API access, several branches on one bill and priority support. On Scale, branch 1 is $199 a month, branches 2 to 5 are $149 a month each and branches 6 to 15 are $119 a month each, so 6 branches cost $914 a month. For more than 15 branches, email support@lollaai.com for a custom quote. Paying yearly costs 10 months, so 2 months are free. There is no setup fee.

Yes, on Starter. New accounts start on Starter with 14 days free, and your first invoice is issued on day 14. Pro and Scale are billed from day one. There is no free plan, and every plan and price is on this page.

Yes, for properties in Egypt. Invoices are paid in Egyptian pounds through Kashier, converted from the US dollar price at the exchange rate on the invoice date.

We do. Message us from the Help page in your dashboard, or email support@lollaai.com, with any question while you connect your channels and add your property information. Scale plans also get priority support.

Each property's data is kept apart by row-level security in the database, and the keys for your connected channels are encrypted before they are stored. The privacy policy explains what we process and how long we keep it.