The front desk that covers every shift.
A small team, a 24-hour desk and several booking inboxes. Lolla drafts a reply to every guest message in minutes, from your own information, and holds anything sensitive for your staff.
¿A qué hora es el check-in? Llegamos temprano.
¡Hola Carlos! El check-in es a partir de las 3 pm. Si llegan antes, con gusto guardamos su equipaje en recepción.
The problems you know, and what Lolla does about them.
Night and weekend messages wait until morning.
Lolla drafts every reply as the message arrives. Turn on autopilot and routine questions, like parking or check-in time, are answered at 3am.
The same answer typed into Booking.com, Expedia and your website chat.
Every guest message lands in one inbox, marked by where it came from, and the reply goes back on the same channel.
International guests write in their own language.
Replies are written in the language the guest used, so nobody waits for the one colleague who speaks Spanish.
Requests get lost between shifts.
A wake-up call, an airport pickup or a broken AC becomes an item on the operations calendar, with a reminder for your team.
Does Lolla work with my hotel PMS?
Lolla connects to Beds24 today, for reservations, availability and booking messages. Other PMS and channel manager connections are not available yet.
Can Lolla answer our phone line or text messages?
Not yet. Lolla does not answer phone calls or SMS today. It answers booking channel messages through Beds24, your website chat, Instagram, Facebook and WhatsApp.
Can my staff approve replies too?
Yes. Owners, managers and staff can approve held replies in the dashboard. Only the owner can turn autopilot on.
AI front desk for independent hotels: how it works
See how an AI front desk can draft guest replies, handle routine questions with approval, and protect sensitive requests for a person.
Booking Engines Now Extend Beyond the Reservation
Booking engines are evolving into platforms that support the full guest journey, creating new opportunities for independent properties to improve revenue and service.
Wyndham Courts AI Booking Agents to Push Direct Bookings
Wyndham is opening hotel inventory to AI agents from Meta, OpenAI and Instinct as it seeks more direct bookings. The move signals a shift toward AI-mediated hotel discovery.
Put Lolla on your front desk tonight.
Your next guest message can have a reply waiting before you wake up.