Run your inn without living on your phone.
You are the front desk, the cook and the housekeeper. Lolla drafts the replies to the questions every guest asks, in your voice, and keeps the sensitive ones for you.
Is there somewhere to park, and can we arrive after 9pm?
Hi Hannah! Yes, there is free parking behind the house. Arriving after 9pm is no problem: we will send you the door code and directions the day before.
The problems you know, and what Lolla does about them.
Messages arrive during breakfast service and at 2am.
Lolla drafts a reply from your house information as each message lands. With autopilot on, the routine ones go out on their own.
Worry that AI will say the wrong thing.
Every reply waits for your approval until you choose otherwise. Refunds, complaints and booking changes are held for you, even on autopilot.
Directions, parking and check-in steps asked every stay.
Lolla writes confirmed arrivals a pre-arrival message with your check-in details. It waits for your approval until you turn autopilot on.
Your guests come back for your personal touch.
Tell Lolla how you like to write, your house rules and your local tips once. Every reply follows them.
Will Lolla send anything without asking me?
Not unless you allow it. Autopilot is off for every new account, so each reply waits for your approval. If you turn autopilot on, routine replies send themselves and sensitive ones still wait for you.
I am not at a computer all day. How do I approve?
Open the Lolla dashboard in your phone browser. Held replies wait in the approvals list, and one tap sends each one.
Does it work with ThinkReservations or other inn software?
Not yet. Lolla connects to Beds24 today. If Beds24 is your channel manager, your bookings come in automatically, and so do guest messages from Booking.com, Expedia and Airbnb listings connected through the Beds24 API.
AI front desk for independent hotels: how it works
See how an AI front desk can draft guest replies, handle routine questions with approval, and protect sensitive requests for a person.
Booking Engines Now Extend Beyond the Reservation
Booking engines are evolving into platforms that support the full guest journey, creating new opportunities for independent properties to improve revenue and service.
Wyndham Courts AI Booking Agents to Push Direct Bookings
Wyndham is opening hotel inventory to AI agents from Meta, OpenAI and Instinct as it seeks more direct bookings. The move signals a shift toward AI-mediated hotel discovery.
Put Lolla on your front desk tonight.
Your next guest message can have a reply waiting before you wake up.