Reply to every rental guest in minutes.
For Airbnb listings connected through the Beds24 API. Guests ask about check-in, wifi and house rules on every stay; Lolla drafts the reply from your own information, and refunds and booking changes wait for you.
Is early check-in possible on Friday? Our flight lands at 10am.
Hi Mike! Check-in is from 4pm. Early check-in depends on the cleaning schedule for Friday, so we will confirm by noon. You are welcome to drop your bags from 11am.
The problems you know, and what Lolla does about them.
Slow replies at night and on weekends.
Lolla drafts a reply as each message arrives, day or night. With autopilot on, the routine ones go out on their own.
Check-in, wifi and house rules asked on every stay.
Write them down once. Every reply follows them.
Refund requests and complaints are risky to automate.
They are held for you, even on autopilot, with a draft ready to edit.
Double bookings across channels.
Reservations and availability sync from Beds24, and Lolla checks live availability in Beds24 for date questions.
Does Lolla work with Vrbo?
Not yet. Lolla answers Booking.com and Expedia booking messages that reach your Beds24 account, and Airbnb messages for listings connected through the Beds24 API. Vrbo messaging is not supported today.
Do I need Beds24?
For booking channel messages, yes: Lolla reads and sends them through Beds24. Website chat, Instagram, Facebook and WhatsApp work without it.
Does it work with Hostaway, Guesty or OwnerRez?
Not yet. Beds24 is the only PMS and channel manager Lolla connects to today.
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Put Lolla on your front desk tonight.
Your next guest message can have a reply waiting before you wake up.