Answer every traveler, in every language, without a bigger team.
Lockers, late arrivals, bed types, age rules. Lolla drafts the answers to the questions you get every day, in the language each guest writes in.
Hi! Is a dorm bed available tonight?
Hi Lena! Yes, we have beds available in our six-bed dorm tonight. Shall I send you the booking link?
The problems you know, and what Lolla does about them.
The same questions all day: lockers, towels, bed types, age rules.
Put the answers in your knowledge base once. Lolla drafts every reply from them, and autopilot can send the routine ones.
Last-minute bookers message on Instagram and WhatsApp.
Instagram, Facebook and WhatsApp messages land in the same inbox as your booking channels, so a fast reply does not depend on who is on shift.
Travelers write in many languages.
Each reply is written in the language the guest used.
Quiet leads book somewhere else.
When an Instagram or Facebook lead goes quiet after your reply, Lolla drafts a short follow-up for you to approve.
Does Lolla know if I have beds free?
When Beds24 is connected, Lolla checks live availability in Beds24 before it answers a room or date question.
Can it answer on WhatsApp and Instagram?
Yes. WhatsApp, Instagram and Facebook messages come into the same inbox as your booking messages and your website chat.
What happens with a complaint in the middle of the night?
It waits for you. Refunds, complaints and booking changes are held for a person, even with autopilot on.
AI front desk for independent hotels: how it works
See how an AI front desk can draft guest replies, handle routine questions with approval, and protect sensitive requests for a person.
Booking Engines Now Extend Beyond the Reservation
Booking engines are evolving into platforms that support the full guest journey, creating new opportunities for independent properties to improve revenue and service.
Wyndham Courts AI Booking Agents to Push Direct Bookings
Wyndham is opening hotel inventory to AI agents from Meta, OpenAI and Instinct as it seeks more direct bookings. The move signals a shift toward AI-mediated hotel discovery.
Put Lolla on your front desk tonight.
Your next guest message can have a reply waiting before you wake up.