Lolla vs HeyHotel
HeyHotel is a voice and text AI assistant for hotels that answers calls and messages and handles reservations.
Lolla is an AI front desk for independent hotels, inns, hostels and vacation rentals: it drafts a reply to every guest message, in the guest's language, and you approve it or let autopilot send it.
We read HeyHotel's site, and its listings in PMS marketplaces, on October 25, 2026. Each fact about HeyHotel links to the page it came from. If something has changed, email support@lollaai.com and we will fix it.
The facts, row by row.
| Feature | Lolla | HeyHotel |
|---|---|---|
| Built for | Independent hotels, inns and B&Bs, hostels and vacation rentals | Hotelsheyhotel.ai, checked October 25, 2026 |
| Price | $39 (Starter), $99 (Pro), $199 (Scale) a month per property, in US dollars; 2 months free on yearly billing | Not publishedheyhotel.ai, checked October 25, 2026 |
| Free trial | 14 days free on Starter; Pro and Scale are billed from day one | A free trial, started from its websiteheyhotel.ai, checked October 25, 2026 |
| Guest channels | Booking.com, Airbnb (listings connected through the Beds24 API), Expedia, website chat, Instagram, Facebook, WhatsApp, Telegram, TikTok (Business accounts) and email (a connected Gmail or Yahoo mailbox) | Phone calls, your website, WhatsApp and other text-based platformsheyhotel.ai, checked October 25, 2026 |
| PMS and channel managers | Beds24 only, for now | Mews, Cloudbeds, OPERA Cloud, MICROS Simphony and HotelRunner, among othersheyhotel.ai, checked October 25, 2026 |
| Phone calls and SMS | Not yet: no phone calls or SMS | Answers calls and hands them to staff with the conversation so farheyhotel.ai, checked October 25, 2026 |
| Sending and escalation | Every reply waits for approval until the owner turns on autopilot; refunds, complaints and booking changes are held for a person even on autopilot | Transfers to human staff when automation is not enoughheyhotel.ai, checked October 25, 2026 |
| Beyond replies | A catalog of rooms, tours and services the AI can offer and price, pre-arrival messages, and an operations calendar for wake-up calls and pickups | Handles reservations; setup usually takes up to 4 weeks, run by its teamheyhotel.ai, checked October 25, 2026 |
Where each one is better.
Where HeyHotel is better
- Answers phone calls. Lolla does not yet.
- Connects to Mews, Cloudbeds and OPERA Cloud. Lolla connects to Beds24 only.
- Takes reservations on the call or in chat.
Where Lolla is better
- A public price: $39 a month on Starter.
- You sign up and connect your channels yourself, with our help if you want it.
- Booking.com, Expedia and Airbnb guest messages through Beds24, in the same inbox as your social and messaging apps.
- Every reply waits for your approval until you turn on autopilot.
Choose by how you run your property.
Pick HeyHotel if most of your guests phone the hotel and you run Mews, Cloudbeds or Opera.
Pick Lolla if most of your guests write to you, on booking sites or messaging apps, and you run Beds24.
Common questions.
Is Lolla a good HeyHotel alternative?
Pick Lolla if most of your guests write to you, on booking sites or messaging apps, and you run Beds24. Pick HeyHotel if most of your guests phone the hotel and you run Mews, Cloudbeds or Opera.
How much does HeyHotel cost compared with Lolla?
HeyHotel: Not published (heyhotel.ai, checked October 25, 2026). Lolla: $39 (Starter), $99 (Pro), $199 (Scale) a month per property, in US dollars; 2 months free on yearly billing.
Which PMS do HeyHotel and Lolla connect to?
HeyHotel: Mews, Cloudbeds, OPERA Cloud, MICROS Simphony and HotelRunner, among others (heyhotel.ai, checked October 25, 2026). Lolla: Beds24 only, for now.
Do HeyHotel and Lolla answer phone calls?
HeyHotel: Answers calls and hands them to staff with the conversation so far (heyhotel.ai, checked October 25, 2026). Lolla: Not yet: no phone calls or SMS.
Lolla against other tools.
Try Lolla on your own guest messages.
14 days free on Starter. Every reply waits for you.